SHIPPING & RETURNS
RETURNS
1.1 We do not accept returns on jewellery & lingerie.
We do accept returns on all other items purchased through the website within 14 days of receipt of purchase (from the moment you have received the package from us), only to non-faulty items that are in their original condition, have not been worn, altered or washed; with all tags attached and without further visible damage. Noumenon is allowed to ask the customer for the reason of this dissolution, but the customer is under no obligation to state his/her reason(s).
1.2 Return & exchange costs are on the customer's behalf. Noumenon Clothing is not responsible for returns that get lost or damaged.
Return procedure: We do not send return slips with the parcels, we think that is a waste of paper. If you want to return an item, please send us an e-mail to our customer service support@nou-menon.com and we'll get back to you as soon as possible.
1.3 During the withdrawal period of 14 days, the consumer shall treat the product and its packaging with care. He shall only unpack or use the product in as far as necessary in order to assess the nature, characteristics and efficacy of the product. The point of departure here is that the consumer may only handle and inspect the product in the same way that he would be allowed in a shop.
1.4 All return shipments are made solely using the same service as the original delivery (Post NL). Please find the rates in the Shipping/Delivery section of the Terms & Conditions. The necessary documents and instructions for returning items will be enclosed in your e-mail that you will receive from us.
1.5 Please note that we can only accept returns from the country, which the shipment was sent to. If the shipment was sent to Italy, for instance, we can only accept a return from Italy.
1.6 If you want to request a return or have additional questions regarding our returns policy, please contact a customer service representative:
email: support@nou-menon.com
SHIPPING & DELIVERY
2.1 After the payment is received in our system, your order will be dispatched. When your order has been shipped, we will send you an e-mail to let you know it’s on the move. When your package is picked up at our office, you will receive a tracking number. You can track your order on the Post NL website.
2.2 Shipping Fees
The Netherlands:
Home Delivery: €4,00
Free Shipping on orders above 98 euro.
Europe 1 & 2 :
Between €9,00 and €23,75
(please send an e-mail for a specific country rate to info@nou-menon.com)
Rest of Europe & World
Between 18,84 and 25,00
(please send an e-mail for a specific country rate to info@nou-menon.com)
2.3 Shipping Time
Netherlands
Your package should arrive within 5-7 working days after payment is received. With Corona it could take a little longer, we are dependent on the services of our forwarder.
International
Your package should, typically, arrive within 7-10 working days (EU) depending on where you are in the world. With Corona it could take a little longer, we are dependent on the services of our forwarder.
The delivery time is indicative and is therefore not guaranteed. Noumenon cannot be held responsible if the post is unable to deliver the order to the consumer on time.
2.4 Transfer of ownership & Risk
Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the articles, product liability is transferred to the purchaser. Therefore the risk of loss, theft or damage to the products shall pass to the customer at the moment when the customer, or someone acting on behalf of the customer, come into possession of the ordered products.
